Refund and Returns Policy

# Refund and Returns Policy

Thank you for shopping at Tropical Monkey Market. We are committed to providing you with the best experience and ensuring your satisfaction with our products. Please read our Refund and Returns Policy carefully.

## Refund Policy
1. **Eligibility for Refunds**:
– We offer refunds only for products that are damaged during shipping or if the wrong item was sent. You must notify us within 7 days of receiving your order to be eligible for a refund.

2. **Process for Refunds**:
– To initiate a refund, please contact us at sales@tropicalmonkeymarket.com. Include your order number, a description of the issue, and any relevant photos.

3. **Refund Approval**:
– Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days, and a credit will automatically be applied to your original method of payment.

## Returns Policy

1. **Return Eligibility**:
– Monkeys and other living animals cannot be returned for health and safety reasons. Please ensure you are fully prepared for the responsibility of pet ownership before making a purchase.

2. **Incorrect Items**:
– If you receive an incorrect item (not the monkey you ordered), please contact us immediately at **sales@tropicalmonkeymarket.com**. We will arrange for the return of the incorrect item and send you the correct one.

3. **Shipping Costs**:
– You will be responsible for paying your own shipping costs for returning items that are not damaged or incorrect.

## Contact Us

For any inquiries regarding our Refund and Returns Policy, please reach out to us at:

**Email**: sales@tropicalmonkeymarket.com

Thank you for choosing Tropical Monkey Market! Your satisfaction is important to us.